POSITION TITLE: Specialist Office Supports

ADMINISTRATIVE SUPERVISOR: Supervisor Office Supports                              FLSA STATUS: N

POSITION SUMMARY: Facilitates client service delivery, billing and collection procedures.

QUALIFICATIONS: High school diploma or GED and 2 years experience working in a health care or behavioral health care setting. (May substitute additional education for experience.)

SKILL SETS: Knowledge of MS Office, analytical skills, decision making skills, communication, organization and presentation skills and must be able to type.

PHYSICAL AND ENVIRONMENTAL DEMANDS: Visual acuity necessary for updating files and completing an assortment of paperwork. Requires frequent stooping, kneeling, and crouching to file records. Hearing and talking necessary to answer phone and talk with employees and other individuals. Work is light with walking, standing and sitting. Manual dexterity is required to perform word processing and other clerical duties.

JOB SPECIFIC FUNCTIONS:

1. Makes copies and monitors/maintains fax machine.
2. Answers phones, collects fees, issues receipts and notifies client of balances.
3. Makes intake packets.
4. Delivers/processes mail.
5. Prints daily schedule and makes reminder phone calls to clients for appointments.
6. Enters accurate admission and billing information into computer and retrieves data from computer; checks reports for accuracy and assures any further correction.
7. Make suggestions for improvement of billing and any other office function.
8. Participate in agency Continuing Quality Improvement (CQI) activities
9. Performs other general office duties as assigned.

MANDATORY REQUIREMENTS:

1. Adheres to Communicare Services, Inc. policies and procedures
2. Attends mandatory inservice and other training/educational programs as required

NOTE: Position ranges from grade 4 through 9 and progression is based on proficiency of knowledge and skills identified in the Specialist Office Support training plan.

___________________________________________           _________________

SIGNATURE                                                                                     DATE

CEO Approval:          __________

Effective Date:            __________

EEO